Complaints Procedure

If you have any complaint about the care you, or your relative receives you should, in the first instance, approach the Manager.


The Manager will make a written report of your complaint, complete with the date and time of the complaint being made.


If, after five working days, the Manager has not resolved your complaint to your satisfaction then you should approach the directors of MGB Cares Services, telephone number 0115 982 6644.


The directors will make a written report of your complaint, noting the date and time of the report.

If after five working days, the complaint has not been resolved to your satisfaction you should contact the Care Quality Commission and Inspection Manager at the address below…


CQC East Midlands
City Gate
Newcastle upon Tyne


We believe everyone has the right to live as a citizen with full rights in the community, irrespective of disabilities.

MGB Care Services

"We value people as individuals with equal rights and responsibilities who have the right to be consulted in all matters"


Ralph moved into Cherry Tree Lodge a year after mum passed away. Janet and myself have always found the staff very helpful. It has a lovely homely feeling and we are always made very welcome. Ralph is very happy and always appears doing things.

Thank you for your kindness.

Contact Us

MGB Care Services

Head Office
Frenchy House, 49 Melton Road,
West Bridgeford, Nottingham,

Tel: 0115 982 6644.